Terms of Service

Welcome to Koktail. These Terms of Service ("Terms") govern your access to and use of the website koktail.in ("Site") and your purchase of products from our online store. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. Eligibility

You must be at least 18 years of age to use this Site and purchase products from Koktail. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. We reserve the right to request proof of age at any time.

2. Account Registration

To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update your information as necessary. We reserve the right to suspend or terminate your account if we suspect any unauthorized use.

3. Products and Pricing

• All products listed on our Site are subject to availability.
• Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to modify prices at any time without prior notice. However, changes will not affect orders that have already been confirmed.
• Product images are for illustrative purposes. Actual products may vary slightly in appearance.
• We make every effort to provide accurate product descriptions, but we do not guarantee that all descriptions are complete or error-free.

4. Orders and Payment

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. Once your order is confirmed and payment is processed, you will receive an order confirmation via email.

Payments are processed securely through Razorpay. We accept credit cards, debit cards, UPI, net banking, and select wallets. Cash on delivery may be available in select areas. All payment information is encrypted and handled by our payment processor — we do not store your card details.

5. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about delivery timelines, shipping charges, and our discreet packaging practices.

6. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information about our return process, eligibility criteria, and refund timelines.

7. Intellectual Property

All content on this Site — including but not limited to text, images, graphics, logos, icons, audio, video, software, and design — is the property of Koktail Wellness Pvt. Ltd. or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our express written permission.

8. Prohibited Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to any part of the Site or its systems.
• Interfere with or disrupt the Site or its servers.
• Upload or transmit any malicious code, viruses, or harmful content.
• Scrape, crawl, or use automated tools to collect data from the Site without permission.
• Impersonate any person or entity.
• Use the Site if you are under 18 years of age.

9. Limitation of Liability

To the fullest extent permitted by law, Koktail and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the specific product giving rise to the claim.

10. Disclaimer of Warranties

Our products are provided "as is" and "as available." While we strive to offer the highest quality products, we make no warranties, express or implied, regarding the merchantability, fitness for a particular purpose, or non-infringement of any product. Product information is provided for general purposes and should not be considered medical advice. Consult a healthcare professional for specific health concerns.

11. Indemnification

You agree to indemnify, defend, and hold harmless Koktail Wellness Pvt. Ltd. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India. We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.

13. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: legal@koktail.in
• Phone: +91 98765 43210
• Address: Koktail Wellness Pvt. Ltd., Bengaluru, Karnataka, India