Privacy Policy

At Koktail ("we", "our", or "us"), we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website koktail.in and make purchases from our online store. Given the personal nature of our products, we take extra care to ensure your information remains confidential.

1. Information We Collect

Personal Information

When you create an account, make a purchase, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through Razorpay — we do not store card details)

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Provide customer support and respond to your inquiries
• Personalize your shopping experience
• Send promotional emails and offers (only with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted between your browser and our servers, secure payment processing through Razorpay (PCI DSS compliant), and restricted access to personal data within our organization. While no method of electronic transmission or storage is 100% secure, we continuously work to protect your information using commercially acceptable means.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our website, and deliver relevant content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, authentication).
• Analytics Cookies: Help us understand website usage through tools like Google Analytics.
• Marketing Cookies: Used to deliver relevant advertisements (e.g., Meta Pixel). You can opt out of marketing cookies at any time.

5. Third-Party Services

We may share your information with trusted third parties who assist us in operating our business:

• Payment Processors: Razorpay for secure payment handling.
• Shipping Partners: Delhivery, BlueDart, and other logistics providers to deliver your orders.
• Analytics Providers: Google Analytics for website usage insights.
• Email Services: For transactional and promotional communications.

These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We never sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at privacy@koktail.in.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 5 years for tax and legal compliance. You may request deletion of your account data at any time.

8. Children's Privacy

Our website and products are intended solely for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately, and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@koktail.in
• Phone: +91 98765 43210
• Address: Koktail Wellness Pvt. Ltd., Bengaluru, Karnataka, India